Privacy Policy
RentKA (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the RentKA mobile application and website.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
- RentKA may collect the following information:
- Full name
- Phone number
- Email address (if provided)
- CNIC photo (for identity verification)
- Pickup and drop location details
- Payment confirmation
- Booking and request-related information
- Basic device and usage data required for app functionality
How We Use Your Information
- Create and manage your user account
- Contact you regarding bookings, requests, or support
- Verify customer identity
- Connect you with car rental partners to fulfill your request
- Process payments and maintain accounting records
- Email may be used for booking communication. Marketing emails will only be sent if customer explicitly opts-in.
- Ensure legal, operational, and security compliance
Data Retention
Booking records and payment confirmations may be retained for record-keeping purposes. CNIC photos are retained for up to 6 months for dispute resolution and legal compliance purposes, after which they may be deleted.
Data Sharing
We do not sell your personal data. Your information may be shared with trusted third-party car rental partners strictly for booking and service fulfillment, or when required by law or security obligations.
Third-Party Services
RentKA uses third-party services such as Google Firebase for authentication, database management, cloud storage, and analytics. These services operate under their own privacy policies.
Data Security
RentKA takes reasonable steps to protect personal information from unauthorized access or misuse.
Cookies and Tracking
Our website may use basic cookies to ensure proper functionality and improve user experience. The RentKA mobile app does not use cookies.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us through our support channels.
Children’s Privacy
RentKA does not knowingly collect personal data from children under the age of 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our Services indicates acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@rentka.co.